Question 1

How long does delivery take?

Accepted Answer

Standard UK delivery takes 1-2 business days. We offer free delivery on all UK orders over £35.

Question 2

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide. International delivery typically takes 5-10 business days depending on location.

Question 3

Can I track my order?

Accepted Answer

Yes, you'll receive a tracking number via email once your order ships.

Question 4

How many colours are available?

Accepted Answer

We offer 31+ vibrant PLA colours for all our products. You can view the full colour palette on any product page.

Question 5

Can I request a custom design?

Accepted Answer

We offer custom design services. Contact us with your ideas and we'll create a unique 3D model for you.

Question 6

What materials do you use?

Accepted Answer

We use high-quality PLA (Polylactic Acid) filament, which is durable, eco-friendly, and available in many colours.

Question 7

What is your return policy?

Accepted Answer

We offer a 30-day return policy for non-personalized items. Custom/personalized items cannot be returned unless defective.

Question 8

How do I request a refund?

Accepted Answer

Contact our support team with your order number and reason for return. We'll provide return instructions and process your refund once received.

Frequently Asked Questions

Orders & Shipping